Get in touch
Questions about an order, your gallery, or your account? Tell us how we can help. You may also find an answer in Help. A person reads every message and replies within 2 business days; the table below says what to expect by kind.
Rather use email? Write to support@gallpack.com. It reaches the same people.
How fast, by kind of question
| What it is about | First reply | Usually resolved |
|---|---|---|
| Money — a charge, a refund, a payout | 1 business day | 3 business days |
| Getting into your account | 1 business day | 2 business days |
| Hidden work, an appeal | 1 business day | 3 business days |
| An order — where it is, a return, a damaged piece | 2 business days | 5 business days |
| Everything else | 2 business days | 10 business days |
Safety, abuse, or a legal notice: a person within 4 hours. Business days are Monday to Friday, Chicago time. These are the times we hold ourselves to; if we miss one, say so in your reply and it goes to the top.